Privacy and cookie policy

This policy explains what data Spinify collects, how we use and store it, and how we use cookies on our website.

1. What data we collect

We collect only the data necessary to run the online store, communicate with users, and fulfil orders.

Contact form

When you contact us via the form in the site footer, we collect:

first name
last name
email address
message text

Direct email contact

If you write to us directly at info@spinify.rs, we collect the data you provide in your message (e.g. name, email and enquiry content).

Registration and account

When you register and use an account, we collect:

email address
first name
last name
address
phone number

Orders (guest and registered users)

When you place an order, we collect the data needed for delivery and order fulfilment:

first name
last name
email address
phone number
address
city
postal code
optional delivery note

Reviews

Registered users who have purchased a product may leave a review. In that case we collect:

rating (1–5)
text comment

2. How we use data

We use collected data exclusively for the following purposes:

processing and delivering your orders
communicating with users about orders
responding to your enquiries and contact messages
managing user accounts and order history
displaying and moderating product reviews

We do not share your data with third parties except when necessary to provide the service (e.g. delivery and shipping) or when required by law.

3. Data retention

We store your data securely and only for as long as necessary for the purpose for which it was collected, or until consent is withdrawn where applicable.

Users with an account can delete their account at any time via profile settings. Deleting an account removes profile personal data; order history is removed in accordance with site rules.

4. Cookies

The site uses essential technical cookies required for proper operation — e.g. sign-in and cart functionality.

The site is hosted by a hosting provider that may set technical and security cookies necessary for operation and site protection.

The site may load third-party resources (e.g. web fonts). Those providers may set their own cookies in accordance with their policies.

We do not use our own cookies to track or profile visitors. We do not currently use analytics or marketing cookies.

You can change your cookie preferences at any time via the Cookie settings option in the site footer.

5. Your rights

Under applicable regulations, you have the right to:

request access to the data we hold about you
request correction of inaccurate or completion of incomplete data
request deletion of your data
withdraw consent at any time

To exercise these rights, you can contact us at the email address listed in the next section.

6. Contact

For any questions about this privacy and cookie policy, you can contact us at: info@spinify.rs.